Case Studies

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Trilogy Technologies

Perfecting Service Desk Engagement & Customer Experience – A Lean IT Initiative. Lean helped Trilogy achieve clarity & visibility: 29% reduction in ticket turn-around; 25% reduction in ticket time; 44% reduction in daily backlog.

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Voxpro

Using Lean tools and methodologies, Voxpro in Ireland improved Issue Resolution Time & Customer Satisfaction KPI Metrics – 8% improvement in Issue Resolution Time, 4% in Customer Satisfaction.

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Heineken Ireland

Heineken Ireland sought to streamline administrative processes and improve performance in distribution of their Branded Consumables. Using Lean, acceptance rate improved to 98%, lead time reduced by 50% and admin time reduced by 54%.

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Contracting PLUS

ContractingPlus employed Lean to improve invoicing process efficiency & quality of Information flow resulting in a 56% reduction in outstanding information and a 58% reduction in queries.

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Irish Dog Foods

Irish Dog Foods sought to improve productivity in their packing hall. Deploying lean supported an increase productivity of the packing operation by >10%. Additional improvements and costs savings have been realised through continuous improvement projects.

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E&I Engineering Group

E&I Project management and production scheduling required a major overhaul. An automated project production scheduling process to optimise factory output was implemented, achieving 30%+ increase in throughput and 20%+ improvement in productivity.

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Aegon Ireland

Business process improvements were made to AEGON’s valuation process. Following the programme, 98% of quarterly valuations are issued to SLA achieving a 20% improvement for the company.

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Hilton Foods Ireland

Using lean thinking to drive responsibility of production line leaders, Hilton Foods is developing a Lean Culture where the organisation supports front line workers to better deliver customer needs.

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Beaumont Hospital

Beaumont Hospital launched its Outpatient Performance Improvement Programme in March 2013. Using Lean, organisational redesign was implemented for one directorate; targets were achieved.

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EPS Group

EPS deployed Lean in their large multi-functional operation. Repair lead times were reduced by 50% and on-time shipments were in the high 90s; increased efficiency and capacity of the stores area improved by 33%; 6S was deployed to sustain improvements.

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ManagementWorks

ManagementWorks is a Lean Sigma Green Belt programme delivered by LBSPartners – 5 days of intensive classroom learning and group workshops. Company results have included 50% reduction customer complaints, 50% reduction line overtime, €140K changeover savings.

Client Name:

Callan Bacon

Using Lean tools and methodologies, Callan Bacon increased the throughput of the plant by 33%; robust capacity planning module developed for the site; strong continuous improvement (CI) culture developed.