Customer Experience Manager
LBSPartners – Customer Experience Manager
Anne joined LBSPartners in 2015 to support the company’s ongoing client engagement strategy. Anne maintains and develops strong relationships through regular communication with key client contacts and with LBSPartners’ consultant team to ensure the services we deliver are upheld to the highest possible standard. Anne manages client surveying and net promoter score, the results of which drive continuous improvement in LBSPartners’ processes and our consultants’ continued professional development.
Martina Murphy Solicitors – Executive Administrator
As executive administrator in a busy legal practice, Anne was responsible for the smooth and efficient day-to-day administration and promotion of the practice and the company image. As the first point of contact for clients, Anne managed client relationships, screened enquiries and re-directed as appropriate, coordinated solicitor schedules, maintained document control and the company database.
Mid-West Regional Hospital – Medical Laboratory Aide
For more than a decade, Anne worked in the Biochemistry department as a Medical Lab Aide in the Mid-West Regional Hospital where she was responsible for the management of assays dispatched to external referral laboratories. Anne was involved in the continuous improvement of the standard operating procedures which were accredited in 2009. Anne liaised with stakeholders, including consultants, clinicians, nursing staff, patients and referral laboratory scientific staff.
In her early career, Anne worked in Ireland and the UK as a marketing manager and market research consultant where she worked with clients across a range of departments and sectors.
Bachelor of Arts (Honours) in European Studies
University of Limerick