Duncan Kerin

Senior Lean Consultant

Employment

LBS Partners – Senior Lean Consultant

Duncan is an experienced management consultant with a proven track record in leading people and projects, especially within software and service organisations. His strategic experience in driving new technologies that deliver cost reduction and revenue is unrivalled. He has highly developed business process and project management skills, coupled with a tenacious drive to see his clients succeed.

Dell – Global Program Manager, NSI

As the Global Program Manager, New Services Introduction, Duncan managed and implemented new tech (APIs) to reduce DELL and its customers’ costs; generating revenue and enhancing customer experience.

Dell – EMEA Field Delivery

As part of the field delivery management team, Duncan strategically expanded the department’s remit by introducing new revenue generating services, including Consumer Installation service and Multi Vendor Support (MVS), generating €10M in year one of the programme, receiving the Gold Award for delivering exceptional results.

Tecnotree – Snr. Technical PM

Duncan was responsible for the development of planning tools and maintained software development capacity planning. He also project managed major telco software releases – from concept to delivery – as well as hardware installation and platform migrations.

Professional Highlights

  • Delivered new customer performance reporting that is integral to Dell‟s premium support services offering that generated ~$200m FY14 revenue.
  • Planned, prioritized and implemented a project portfolio that drove Customer Experience (CE) at DELL up 2% over 2 Qtrs to 90% and arrested a downward trend.
  • Successfully delivered ISO certification for DELL’s EMEA Field Delivery (FD) regions.
  • Lead the FDA validation of a new packaging technology in Stryker (DURATION™ Polyethylene); conducted statistical analysis and brought into production.

Education & Certifications

B.Sc in Applied Health Science
IPTAS, Dublin

Graduate Diploma, Computer Engineering
University of Limerick

B.Eng in Industrial Engineering
University of Limerick

Certified Green Belt
Six Sigma Black Belt Trained
DELL Leadership Program
PMP® and ITIL® Certified

Duncan Kerin, LBSPartners, Lean Consultant, Former DELL
duncankerin@lbspartners.ie
+ 353 (0) 87 953 8548