Heineken.

About Heineken Ireland.

Heineken Ireland is the Irish operation of the Dutch-owned drinks giant, Heineken. Based in Cork, the brewery’s portfolio includes Heineken, Coors Light, Fosters, Beamish Stout, Murphy’s Stout, and a full range of specialty beers.

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Name, Position, Company

The Challenge.

The challenge was to streamline the company’s administrative processes in order to increase the acceptance rate of their brands throughout Ireland.

A Collaborative Solution.

Heineken took part in the Management Works Lean Business Programme, an initiative that included:

  • Green Belt Training.
  • 8 x half-day Mentoring Sessions.
  • Meeting with key managers in the company to scope out the proposed. assignment and establish a Project Charter.
  • Preparing project business cases, involving finance.
  • Delivering the assignment with regular coaching on progress.
  • Completing the assignment with a team presentation to the management team.

Impact and Results.

  • 98% improvement in acceptance rates on branded consumables
  • 50% reduction in customer lead time
  • 54% reduction in administration time
  • 100% delivery customer satisfaction
  • Ability of project team members to apply lean principles in future

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