Digital Transformation Consulting.

The challenge of change is so great that many leaders are turning to digital transformation technology to underpin a complete reinvention.

Digital Transformation Consulting.

The challenge of change is so great that many leaders are turning to digital transformation technology to underpin a complete reinvention.

What is Digital Transformation?

Digital Transformation is, for so many businesses and industries, no longer just an option; it is a necessity in the fight for survival.

To meet the challenges posed by the latest digital revolution challenge, sometimes a complete reinvention of the business model is required. Further still, it may require a reinvention of the operating model, and in some cases every customer touch-point from business development to delivery must be reconsidered.

By undertaking a successful Digital Transformation programme you are removing waste from your processes, delivering an innovative and competitive advantage creating greater agility, flexibility, visibility and profitability in those organisations that choose to digitise.

We use our transformation model to view Digital Transformation through three lenses:

  • 1. Customer ExperienceHow do customers understand you, buy from you and interact with you?
  • 2. Operational.How do you leverage technology to deliver value? How can you make your workforce more effective and how will you manage performance?
  • 3. How does digital help you to operate globally?How can you win digitally enabled business and improve the value you bring to customers digitally?

Take Control of Your Future


Technology is constantly progressing and evolving. It is the single largest enabler for your organisation and there is a need to get it right, but by the same token can be the chains around your feet if you don’t get it right. But how do you know what you want or more importantly what you need? There are so many options available it can be overwhelming and daunting. But ignoring the need for digital transformation is not a sensible long-term strategy!

Digital Transformation is the process of moving away from error-prone and time-consuming manual processes. It frees your organisation from the repetitive and manual tasks, unleashing your potential, allowing your people to do what they do best – working on the tasks and activities that add true value. When it comes to Digital Transformation, 5% is about technology. The rest is about people. A Digital Strategy will focus on your vision and business strategy to determine how technology can enable it and will pave the way to realising that vision.

Contact us today to talk about your business can be more efficient, effective, and collaborative.


Every Digital Transformation programme we deliver is bespoke depending on the needs of each organisation. These programmes usually consist of several smaller phases of work that each look at a different aspect of the organisation, working in synergy to deliver powerful, sustainable results.
These phases of work can include some or all of the following modules:
  • Process Mapping
    Process Mapping visually shows the steps of an activity and the people who are involved in carrying out each step. The mapping of the process enables groups of workers involved in certain functions to visualise their work and discuss all steps required to complete certain tasks. The result of process mapping is a reduction in the time and resources required to complete tasks.
  • Operational Excellence Benchmarking
    Understanding the current state is necessary before embarking on any change programme. Our Benchmark Model is a best-in-class model for companies to measure themselves in areas of Organisational Excellence, providing an agreed level from which a change programme is designed.
  • Value Stream Mapping
    Value Stream Mapping (VSM) is used by organisations to define, analyse and optimize the information/materials flow essential to the whole production process. VSM includes both value-adding steps and non-value-adding steps from the customer’s standpoint. The main purpose of Value Stream Mapping is to help managers and team leaders build and perfect the flow of work and to minimise the use of resources required to deliver the work.
  • Agile / Lean
    In software development, Agile practices approach the discovery of requirements and the development of solutions through the collaborative effort of self-organising and cross-functional teams and their customer(s)/end user(s). It advocates adaptive planning, evolutionary development, early delivery, and continual improvement, and it encourages flexible responses to change. Agile and lean are complementary methodologies with Agile being most appropriate in Digital Transformation and software development.
  • Customer Journey Mapping
    Customer journey mapping is the process of creating a visual story of your customers’ interactions with your brand. This exercise helps businesses step into their customers’ shoes and see their business from an outside perspective. It allows companies to gain an insight into common customer pain points and to look at solutions which will meet the customer’s expectations.
  • Employees Engagement
    We look at the power of the people in your organisation and the potential that exists within them, and provide the hands-on training they need to effect change. We get to grips with your culture – to make sure it is one of excellence, quality and constant improvement. Most importantly, we know that no two companies are the same, so we work with you to develop a bespoke plan of action that works in tandem with your own business strategy.
  • Leadership
    Leadership is the ability to visualise, lead, encourage and coach a group of individuals to achieve a certain goal. The success of any transformation project is dependent on the leader’s ability to align the hearts and minds to a common understanding of, not just a need for change, but that change is the only option. 90% of change management failures are due to poor leadership.
  • Yellow Belt
    Problem-solving is one of the key factors to successful Lean implementation; sustaining a Lean transformation requires continuous problem-solving by everyone in the organisation. In the context of Continuous Improvement, it is a never-ending process. Yellow Belt Training includes a suite of problem-solving tools which can be employed to increase profitability, reduce costs and improve customer satisfaction.
  • Green Belt
    To remain competitive, companies need to be relentless in their efforts to eliminate waste from their businesses. Better internal Lean and problem-solving capability supports the waste removal effort and nurtures a culture of Continuous Improvement. The Lean Green Belt training course provides highly experienced training coupled with project mentoring to optimise the knowledge transfer from teacher to student. The course contains relevant case studies, examples and exercises which are tailored to participants’ areas of focus. The course training and project mentoring can be delivered online or on site.
  • Black Belt
    Operational Excellence is our Black Belt offering and is suitable for experienced senior managers and executives wishing to gain a deep understanding of Continuous Improvement. Participants will build on their existing Lean skillset and successfully develop the capabilities required to lead their organisation’s business transformation. The course fuses an improvement in underlying processes with the capability development and leadership of people within an organisation.

INSIGHTS

Digital Transformation Webinar

Learn how to position digital at the core of your strategy

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IMPACT

A Lean IT initiative

A Lean IT initiative in which we helped build a better customer experience by perfecting service desk management

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METHODOLOGY

The Way We See Things

A business is made up of a collection of inter-dependent units. Acknowledging and addressing each unit is the key to implementing impactful, long lasting results.

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Push Your Boundaries.
Shape Your Future.
Strive for Better.

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