Whether you are embarking on a technological transformation, a virtual enterprise transformation, or both – the same building blocks, principles and change management will be required. Put the customer at the centre, build the capability of your people and processes, and implement the coaching and behaviours required to accelerate change.
This requires a clear blueprint for the information management system that enables your business. This is effectively a Digital Transformation of sorts. Although the title can be a little off-putting, and the technical conversations intimidating, it just means taking advantage of the technology that is available and harnessing it to address your organisational challenges..