Heineken
How Streamlined Admin Halved Customer Lead Time
How Streamlined Admin Halved Customer Lead Time
Heineken Ireland is the Irish operation of the Dutch-owned drinks giant, Heineken. Based in Cork, the brewery’s portfolio includes Heineken, Coors Light, Fosters, Beamish Stout, Murphy’s Stout, and a full range of specialty beers. The challenge was to streamline the company’s administrative processes in order to increase the acceptance rate of their brands throughout Ireland.
Heineken took part in the Management Works Lean Business Programme, an initiative that included:
Acceptance rates on branded consumables | 98% improvement |
Customer lead time | 50% reduction |
Administration time | 54% reduction |
Delivery Customer Satisfaction | 100% |
Ability of project team members to apply lean principles in future
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