Beaumont Hospital

Cutting Outpatient Waiting Time By 75%

Beaumont Hospital

A teaching hospital in Dublin City, Beaumont Hospital, provides emergency and acute care services for a population of 290,000 people. With 820 beds and a staff of 3 000, it is also the Designated Cancer Centre and the Regional Treatment Centre for Ear, Nose and Throat, and Gastroenterology and the National Referral Centre for Neurosurgery and Neurology, Renal Transplantation, and Cochlear Implantation. The hospital launched its Outpatient Performance Improvement Programme in March 2013 and the challenge was to reducing its patients wait time from four years to no ‘new routine’ patient exceeding 52 weeks for an outpatient appointment.

How we implemented Better

We began the process of Better by developing teams to manage workstream. Process Mapping was used to understand the end-to-end process and organisational changes towards a future state were agreed. We used visual management to communicate and manage the process;  it was important to measure, display and act on data weekly in order to highlight progress and issues.

Regular weekly performance meetings were held to discuss and resolve breaches to the waiting time goals. Teamwork, good communication and commitment from all team members were key throughout.


Organisational redesign for one directorate was implemented.

Wait list targets were achieved by 31st December 2013.

“Every staff member really started to understand quality – not just as a concept – but in terms of actual behaviours and actions.”

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