Vincent Leonard - Director & Business Development

Vincent is responsible for managing all our new customer relationships and manages our customer’s experience. His experience in front office roles has honed his understanding of the importance of providing exemplary customer care well before the client ever decides to do business. As a result, we have made and continue to make changes to our front of office profile and measure the many touchpoints of the customer’s experience.

Vincent assumes responsibility for working with partners and clients and co-promoters in establishing a clear understanding of how we work best together in getting the best result for our clients. Vincent liaises with Enterprise Ireland, IDA Ireland, Skillnet Ireland, and Lean Business Ireland in their joint promotion of Continuous Improvement in Ireland.

Vincent is our main account manager for with several significant clients and works with his consultants and trainers in designing programmes that deliver on the client’s objectives. The scheduling of work is completed jointly with senior HR managers to ensure personnel are freed up to attend training courses and their mentoring sessions. In his role as account manager Vincent ensures that problems are averted or solved expeditiously. He holds regular meetings with clients to review our work and addresses issues arising with his teams. This regular contact with their clients during work programmes leads to better outcomes for the client and stronger relationships between all parties.