TTM Healthcare is a rapidly growing, Irish-owned, specialist recruitment company based in Ennis, Co. Clare. Their main focus is on recruiting candidates for the healthcare sector across Ireland, Great Britain, Northern Ireland, and the Middle East.
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The company was experiencing a rapid increase in the demand for their services, and as a result some of their previously efficient processes were sacrificed in order to meet customer demands more quickly. This soon became a source of frustration for their employees. TTM has a healthy organisational culture which places a great emphasis on improving its processes. They recognised the need to revisit some of their core processes to improve efficiency for stakeholders, improve productivity, and reduce the amount of stress for employees.
We conducted a training needs assessment, through which we identified three main areas of focus:
We then developed a bespoke lean programme designed to positively impact these three areas. The programme included training courses on Lean Yellow Belt, Lean Green Belt, Visual Management, Detailed Process Mapping, Customer Journey Mapping, Strategy Deployment/Hoshin planning, and Finance for Non-Finance Managers.