As more and more of your core processes move online and into the digital realm, it’s time to take a look at whether they’re performing to their highest potential.
Ordering. Fulfillment. Manufacturing. Sales. Transactions. Customer service.
From the far end of the supply chain to the intimate daily workings of your business, digital processes are now an integral part of everything you do. (And if they aren’t, they probably should be.)
For most organisations, these processes and the systems that support them develop organically over time. They’re bolted on bit by bit, as and when there’s a pressing need or compelling business case for them.
Which often creates “good enough…for now” solutions. Which adds up to missed opportunities and potential vulnerabilities. Whether you’re facing the champagne problem of needing to scale at speed to meet demand, or whether you’re battling staff shortages and resource squeezes on all sides, these piecemeal digital processes are only “good enough” until they aren’t.
Our client has a seasonal business where they must double their headcount for 5 months every spring. Traditionally this increased HR workload required multiple additional administrators on short-term contracts.
The client now has clearly documented processes for employee onboarding & offboarding. We also identified the opportunity for a new piece of software to review and map out all of the HR-related engagements with employees. The peak season can now be staffed by the existing HR team with no requirement for short-term contractors.
Our Digital Process Optimisation work begins with a review of all your current processes and systems. Are they well-matched to your business needs? We’ll look for ways to streamline or integrate your existing systems so that you’re getting maximum performance out of the tech you’ve already got or are about to invest in.
Our consultants may identify opportunities to introduce new tools and principles which will eliminate waste and drive value at each digital touchpoint. We’ll also help you identify potential knowledge gaps. Even cutting-edge technology is only as good as the humans behind it: do your people have all the skills they need to execute?
You don’t have to wait until something breaks. We’re here to help you move all of the digital things you do from “good enough” to fully optimised, so that you know your tech is living up to its potential.